Frequently Asked Questions
Everything you need to know about shopping with Yaanza
What are your shipping times and costs?
We offer standard and expedited shipping options. Standard shipping typically takes 5-7 business days, while expedited orders arrive within 2-3 business days. Shipping costs are calculated at checkout based on your location and order weight.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to our carrier's tracking portal.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original, unused condition with all packaging intact. Please visit our returns portal to initiate a request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, Yaanza ships to most countries worldwide. International delivery times vary by destination and typically range from 10 to 21 business days.
How do I contact customer support?
Our dedicated support team is available via email at [email protected] or through the live chat feature on our website during standard business hours.